Refund / Cancellation / Fulfillment Policy


Utilizing Our Services

Safety Canada Limited is committed to providing adequate time for refunds to our clients. It is our policy to ensure all work and associated activities are in full compliance with all applicable legislation, standards and safe industry practices. All employees, subcontractors and participants are subject to Safety Canada policies and procedures and shall be held accountable to adhere to all provisions identified.


Withdrawals & Refunds

All requests for withdrawal of courses must be received by Safety Canada Limited with a minimum of ten (10) calendar days prior to the course commencement date. Such requests must be made by phone to (403) 252-4569 or via email to info@safety-canada.ca “Attention Class Registration”.

Participants, who withdraw within ten (10) calendar days, show up late, or who fail to attend class without notification (No Shows) and fail to provide required notice of your intention to withdraw, may result in a forfeiture of an appropriate portion of the course fee. However, participants who provide notice of withdrawal at least ten (10) calendar days prior to course date will be given a full refund of the registration fee. In all cases, qualified substitutions will be permitted to the course commencement date in lieu of forfeitures.

Course refunds may not be given to individuals who have been asked to leave the course due to:

  • Unexplained absence or tardiness;
  • Lack of completion of the final test;
  • Continuous inappropriate or offensive behavior carried out in class, after receiving one warning from the instructor.

Individuals who are involuntarily withdrawn from courses for the above reasons will be notified through a “Letter of Withdrawal”, stating the reason for Involuntary Withdrawal, and a copy of this letter will be archived for record-keeping.


Cancellation

Safety Canada Limited reserves the right to cancel any course in which the minimum registration (10 Registrants) is not achieved. Participants will be given fourteen (14) calendar days prior notice of cancellation to the course commencement date. Every effort will be made to advise participants via phone or email of cancellations where full refunds will be applied.


Exceptions

Course withdrawals occurring outside of the withdrawal periods above that have been necessitated by medical or other emergencies may be given special consideration for refunds at the discretion of the program administration.


Online Order Fulfillment Process

Safety Canada’s fulfillment process for online orders will be completed during regular business hours, Monday thru Friday, 7:30 AM to 4:00 PM (MT).


Online Order Fulfillment Details

Your order will be processed in the order in which it was received.


Online Order Order Completion

Once your order has been processed by our client care team an email will be sent to you with your final payment receipt and detailed instructions for setting up your student portal in order for you to start your training.


Contact Information

Toll Free: 1.844.348.4569
Phone: 403.252.4569
Fax: 403.252.4553

Safety Resources & Training Center
9540 Enterprise Way SE
Calgary, AB. Canada. T3S 0A1

Mailing Address
P.O. Box 309, Station T.
Calgary, AB. Canada. T2H 2G9

Regular Business Hours
Monday to Friday – 7:30 AM to 4:00 PM (MT) – Excluding National & Regional Holidays of Alberta.

Customer Service Inquiries
Contact Us via email or by telephone

We Accept

Payment Methods
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