Course Overview
Recognizing and Removing Biases
One of the first steps in conflict de-escalation is approaching that conflict with a clear head and open mind. This video will help you recognize and eliminate any attitudes or preconceived notions that might otherwise hamper your ability to have a calm and rational conversation. You'll also learn a secret about pandas that might help you avoid catastrophe.
Active Listening
Knowing how to listen to others is perhaps the most important conflict de-escalation technique there is. This video will show you what active listening is, and also what it isn't since those examples are rather amusing. And since listening is a non-verbal skill, we also included some other non-verbal techniques in there. In fact, we packed so much stuff in this video you'll wonder how the whole thing doesn't explode at the end. (Answer, because we didn't have the budget for it.)
Developing a Solution
One way to handle conflict is to yell and scream until others get tired of arguing or flee the scene. Another way is to focus on finding solutions to the issue and finding a smooth and enjoyable way forward. This video will teach you how to do the latter. Although you'll also see what happens when you ignore a solution mindset in favor of anger and name-calling. Brace yourself, though, it isn't pretty.