Entry-Level Driver Training: Basic Business Practices

This course is designed to provide an awareness of and knowledge about some of the processes and procedures that can help make a learner's border crossing experience smooth and relatively easy.

Course Overview

This course is designed to discuss the importance of maintaining a professional image and talk about the hiring process. Whether learners are owner-operators or company drivers, these concepts can affect their income and success.


By the end of this course you will be able to:

  • Discuss the difference between rolling costs and fixed costs
  • Describe how driving habits can affect fuel management
  • List ways drivers can maintain a professional appearance and attitude
  • Identify basic elements in the hiring process

Course Topics

  • Cost Determination & Control
    • Rolling Costs
    • Fixed Costs
  • Fuel Management
    • Driving Habits & Performance
  • Growing Revenue
  • Truck Industry Image
  • Contact with the Public
    • The Rules of the Road
    • Appearance
  • Customer Relations
    • Punctuality
    • Courtesy
    • Knowledge
    • Respect
    • How to Handle an Angry Customer
  • What Do Employers Look For?
    • General Job Qualifications
  • Company Policy
  • Opportunities for Advancement
  • Applying for a Job
    • Application for Employment
    • Investigations and Inquiries
    • Testing
    • Job Interview