Course Overview
This course is designed to discuss the importance of maintaining a professional image and talk about the hiring process. Whether learners are owner-operators or company drivers, these concepts can affect their income and success.
OBJECTIVES
By the end of this course you will be able to:
- Discuss the difference between rolling costs and fixed costs
- Describe how driving habits can affect fuel management
- List ways drivers can maintain a professional appearance and attitude
- Identify basic elements in the hiring process
Course Topics
- Cost Determination & Control
- Fuel Management
- Driving Habits & Performance
- Growing Revenue
- Truck Industry Image
- Contact with the Public
- The Rules of the Road
- Appearance
- Customer Relations
- Punctuality
- Courtesy
- Knowledge
- Respect
- How to Handle an Angry Customer
- What Do Employers Look For?
- General Job Qualifications
- Company Policy
- Opportunities for Advancement
- Applying for a Job
- Application for Employment
- Investigations and Inquiries
- Testing
- Job Interview
This course takes approximately 20 minutes to complete
A passing grade of 80% or higher required. Up to 3 attempts are provided.
A certificate will be provided upon the successful completion of this course.
