Entry-Level Driver Training: External Communications

This course is designed to address how to navigate a roadside inspection with tips on communicating using verbal and non-verbal messages.

Course Overview

Being able to communicate clearly and professionally is a skill every driver should develop. How drivers express themselves is a reflection of not only them, but the company they work for, as well as driving professionals across the U.S.

This course is designed to address how to navigate a roadside inspection with tips on communicating using verbal and non-verbal messages.

OBJECTIVES

After completing this course, learners will be able to:

  • Describe the roadside inspection process
  • Identify the impact that violating regulations has on drivers and carrier‚àö√Øs records
  • Illustrate effective communication techniques when interacting with enforcement officials

Course Topics

  • Driver
  • Vehicle
Roadside Inspection Outcomes
  • No Violations
  • Violations Found
  • Out of Service
Interpersonal Communication
  • Verbal & Non-Verbal Messages
  • Body Language
  • Attitude
  • Non-English Speakers