Course Overview
This online Exceptional Customer Service course is designed to help you develop the necessary skills and attitude for delivering exceptional customer service and translate them into action on a daily basis.
Upon successful completion of this course, you should be able to:
- Review the "moments of truth" from the customer's point of view
- Deal with upset customers and challenging situations
- Build a high performing team to deliver exceptional service
- Understand the steps required to build a customer focused culture
Course Topics
- Lesson 1: Introduction to Customer Service
- Lesson 2: Looking through the Customer's Eyes
- Lesson 3: Developing Essential Customer Service Skills
- Lesson 4: Establishing Winning Attitudes
- Lesson 5: Handling the Difficult Customer
- Lesson 6: Overcoming Challenging Situations
- Lesson 7: Service Superstars and Service Teams
- Lesson 8: Creating a Powerful Customer Focused Culture
This course takes approximately 120 minutes to complete
A passing grade of 80% or higher required. Up to 3 attempts are provided.
A certificate will be provided upon the successful completion of this course.
