Customer Service
Customer Service
134 minutes
Reasonable Suspicion and Managing Impairment for Supervisors
Reasonable Suspicion and Managing Impairment for Supervisors
This online Reasonable Suspicion and Managing Impairment for Supervisors course educates on proper tools and skills to recognize and handle possible substance abuse within the workplace.
Health & Safety Committees and Representatives , Online
Health & Safety Committees and Representatives , Online
This online course is designed to give Health and Safety Committee (HSC) co-chairs and Health and Safety Representatives (HSRs) an understanding of their legislated duties and responsibilities under Alberta's OHS legislation
Conflict Resolution Series
Conflict Resolution Series
The cost of conflict in the workplace is significant , up to $359 billion in lost productivity, and an average of 42% of your managers' time is spent dealing with various conflicts. Fortunately, unresolved conflict is the single largest reducible cost in many businesses.
Workplace Harassment and Violence Prevention Training
Workplace Harassment and Violence Prevention Training
This online Workplace Harassment and Violence Prevention course is designed to help individuals understand how to identify incidents that could be considered workplace harassment and/or workplace violence. It addresses how such incidents might be prevented and practical procedures for addressing ...
Preventing Workplace Harassment – Managers
Preventing Workplace Harassment – Managers
Victims of harassment have well-established rights under federal law and, in many cases, under state and local law, too. And as a Manager or Supervisor, you have an important responsibility to both prevent harassment from taking place and to address it whenever it occurs in your organisation.
...Sexual Harassment and Abusive Conduct Prevention for Managers (California AB 1825 and 2053)
Sexual Harassment and Abusive Conduct Prevention for Managers (California AB 1825 and 2053)
Pre-Job Briefings
Pre-Job Briefings
Integrated Systems – Achieving Organizational Excellence
Integrated Systems – Achieving Organizational Excellence
Trending and Analysis
Trending and Analysis
What If? Mentality
What If? Mentality
You don't have to be psychic to predict how things may go wrong. Take this course to learn how adopting a "What If?" mentality will help you avoid near-misses and serious incidents.
Superior Leadership
Superior Leadership
Leadership is a skill , and like any other skill, you'll get worse if you don't practice (which is why your 3-point shot is probably pretty bad).