All of us are occasionally faced with difficult, uncomfortable, or potentially contentious situations with our colleagues. Many times we choose to ignore the situation and hope that it will ‚Äútake care of itself‚Äù ‚Äì but that rarely proves to be the best approach. _x000D_
Fortunately, our Difficult Conversations series will give you and your team the tools to handle these interactions as calmly and effectively as possible. We can't promise that you'll enjoy having these conversations when they come up ‚Äì but we can promise you'll have fun learning how to handle them.
This online Better Business Behavior course covers the following topics:_x000D_
How to create environments conducive to swift and satisfying resolutions to difficult issues
How to (and not to) approach various types of difficult conversations (odor issues, personality conflicts, communicating a low performance review, etc.)
What to expect from your conversation partner during difficult conversations, and how to effectively defuse anger or other negative emotional responses
This course takes approximately 35 minutes to complete
Course Pass Mark
A passing grade of 80% or higher required. Up to 3 attempts are provided.
A certificate will be provided upon the successful completion of this course.